ACCESSIBILITY STATEMENT

Accessibility Statement

Last Updated: April 23, 2026


1. Our Commitment to Accessibility

Rafiki Financial Services Ltd. is committed to ensuring digital accessibility for all people, including individuals with disabilities. We believe every person deserves equal access to financial information and insurance services, regardless of ability.

We are continually improving the user experience for everyone and applying the relevant accessibility standards to ensure our website is inclusive and usable by the widest possible audience. Our commitment aligns with the Accessible Canada Act and provincial accessibility legislation including Ontario's Accessibility for Ontarians with Disabilities Act (AODA).

2. Accessibility Standards

We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA as published by the World Wide Web Consortium (W3C). These guidelines explain how to make web content more accessible for people with disabilities, including:

  • Visual impairments (blindness, low vision, color blindness)
  • Auditory impairments (deafness, hearing loss)
  • Motor impairments (inability to use a mouse, limited fine motor control)
  • Cognitive impairments (learning disabilities, memory issues, attention disorders)
  • Photosensitivity (susceptibility to seizures)

3. Accessibility Features

Our website incorporates the following accessibility features:

Keyboard Navigation

All interactive elements (links, buttons, forms, menus) are fully operable using only a keyboard. You can navigate through the site using Tab, Shift+Tab, Enter, Escape, and arrow keys. A visible focus indicator is provided for all interactive elements.

Screen Reader Compatibility

Our website is designed to work with popular screen readers including JAWS, NVDA, VoiceOver (macOS/iOS), and TalkBack (Android). We use semantic HTML, proper heading hierarchy (H1-H6), ARIA landmarks, labels, and live regions to ensure content is announced correctly.

Alternative Text for Images

All meaningful images include descriptive alternative text (alt text). Decorative images are marked with empty alt attributes so they are ignored by screen readers. Complex images include extended descriptions where necessary.

Color Contrast

We maintain a minimum color contrast ratio of 4.5:1 for normal text and 3:1 for large text and interactive elements, meeting WCAG AA standards. Information is never conveyed by color alone.

Resizable Text

Text can be resized up to 200% without loss of content or functionality. Our responsive design adapts to various screen sizes and zoom levels.

Consistent Navigation

Navigation menus, links, and page structures are consistent across all pages. A "Skip to Main Content" link is provided at the top of each page to allow keyboard users to bypass repetitive navigation.

Form Accessibility

All form fields have properly associated labels, error messages are clearly identified and announced to screen readers, and form validation provides helpful guidance for corrections.

Captions and Transcripts

Any video content includes synchronized captions. Audio content is accompanied by transcripts.

Flashing Content

Our website does not contain any content that flashes more than three times per second, in compliance with WCAG guidelines for preventing photosensitive seizures.

4. Assistive Technology Support

Our website is tested and compatible with the following assistive technologies:

  • Screen Readers: JAWS, NVDA, VoiceOver (macOS/iOS), TalkBack (Android)
  • Screen Magnifiers: ZoomText, MAGic, built-in OS magnification
  • Voice Recognition: Dragon NaturallySpeaking, built-in OS voice control
  • Switch Access: Compatible with switch navigation devices
  • Braille Displays: Compatible with refreshable braille displays

5. Known Limitations

While we strive for full accessibility, there may be some limitations:

  • Some third-party embedded content (e.g., external calculators, maps, videos) may not be fully accessible. We work with vendors to encourage accessibility improvements.
  • Some legacy PDF documents may not be fully accessible. Please contact us if you need an accessible alternative format.
  • Certain interactive features may have limited accessibility on older browsers or assistive technology versions. We recommend using current versions for the best experience.

We are actively working to address these limitations and improve accessibility across all areas of our website.

6. Alternative Formats

If you require information in an alternative accessible format, we are happy to provide:

  • Large print documents
  • Accessible PDFs (tagged and screen-reader friendly)
  • Audio recordings of written content
  • Documents in Braille
  • Plain language summaries of complex documents

Please contact us using the information below to request alternative formats.

7. Feedback and Contact Information

We welcome your feedback on the accessibility of our website. If you encounter any accessibility barriers, have difficulty using any aspect of our site, or have suggestions for improvement, please contact us:

We aim to respond to accessibility feedback within five (5) business days and will work with you to provide a reasonable accommodation or alternative method of accessing the information or service.

8. Accessibility Action Plan

We are committed to ongoing accessibility improvement. Our action plan includes:

  • Regular automated and manual accessibility audits of our website.
  • Staff training on accessibility best practices and inclusive design.
  • Incorporating accessibility testing into our web development workflow.
  • Engaging users with disabilities in user testing and feedback sessions.
  • Prioritizing and addressing identified accessibility barriers.
  • Reviewing and updating this Accessibility Statement annually.

9. Accessibility for Ontarians with Disabilities Act (AODA)

Rafiki Financial Services Ltd. is committed to meeting the requirements of Ontario Regulation 429/07 (Accessibility Standards for Customer Service) and Ontario Regulation 191/11 (Integrated Accessibility Standards) under the AODA. We have established policies, practices, and procedures governing the provision of our services to persons with disabilities.

Our AODA policies are available upon request.

10. Changes to This Statement

We may update this Accessibility Statement from time to time as we improve our accessibility efforts or as standards evolve. The updated statement will be posted on this page with the revised "Last Updated" date.

11. Contact Information

For all accessibility-related inquiries: